Click below to explore patient resources available to you through
the Ontario Dental Association.
WHAT TO EXPECT AT YOUR APPOINTMENTS
At Village Green Family Dental, we know some patients have anxiety about visiting the dentist. That is why we have the team that we do. They are talented in their roles, but also amazing at putting you first and ensuring you are comfortable throughout your appointment. Our goal is to have you leaving with a big smile saying, “That wasn’t bad at all!”
Let your dental family take care of you.
Your First Appointment
Please arrive 15 minutes before your appointment to fill out a new patient form. For patients under the age of 18, a parent or legal guardian must be present.
You will need to bring the following with you:
List of prescription and non-prescription medications
Dental insurance card and insurance booklet
If you are leaving another dental office and have taken x-rays within the last 6 months, let us know. We can assist you with obtaining current x-rays from your previous dentist or take new ones.
During your first appointment with us, one of our dental providers will review your medical history. It is important to let us know any medical concerns or history to allow us to provide you with the best and safest care. Your privacy is important us, and we will take every precaution to keep your information safe. One of dentists will also review your dental history and complete a new patient exam. This will help us ensure we are providing you with the care your smile deserves.
If there have been any changes in your medical or dental history or insurance, let us know. It is important to have the most up-to-date information so that our dental team can ensure you have the best experience at our office.
If there are any concerns with your oral health, or anything you want to learn more about, we are here for you, too. Our team loves oral health education and have a lot of knowledge to pass along to help you achieve and maintain a healthy smile.
Your oral health is important to us, and we want to make sure you and your family have options to achieve a healthy smile. We offer various payment options, such as MasterCard, Visa, debit, and cash.
We require payment in full at the end of your appointment. One of our receptionists can submit your dental insurance form for you, and you should be reimbursed within 1-14 days. We will also provide you with a receipt and full invoice if you prefer to submit to insurance yourself through the insurance’s app or online portal.
If your child will be attending their appointment alone, please let us know. We can set up payment arrangements ahead of time, such as keeping a credit card confidentially and securely on file.
Safety Control & COVID-19
We take the health and safety of our patients and team to heart. Our clinical space has surgical air purifiers in the reception area and in every operatory. Team members disinfect all high touch surfaces, clean and sterilize all of our dental instruments, and wear appropriate PPE during every appointment.
In accordance with the guidelines provided by the Royal College of Dental Surgeons of Ontario, all patients are required to wear masks to their appointments. To help keep our staff and patients safe, we will continue to conduct COVID-19 screenings and temperature checks.